Refund & Returns Policy – Narmadapuram Store

At our Narmadapuram Store, we aim to ensure complete customer satisfaction. This Refund & Returns Policy explains the terms and conditions under which returns, replacements, and refunds are accepted.

1. Eligibility for Returns

A product is eligible for return if:

  • It is damaged, defective, or incorrect at the time of delivery

  • It is unused, unopened, and in its original packaging

  • The return request is raised within 24 hours of delivery

Certain items may not be eligible for return due to hygiene or safety reasons.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods

  • Customized or made-to-order products

  • Items damaged due to misuse, mishandling, or normal wear and tear

  • Products without original packaging or proof of purchase

3. Return Request Process

To request a return:

  • Contact our customer support within 24 hours of delivery

  • Provide order details and clear photos/videos of the issue

  • Our team will review the request and confirm eligibility

4. Return Pickup or Drop-Off

  • Approved returns may be:

    • Picked up from the delivery address, or

    • Required to be dropped off at our store

  • The return method will be decided by the store based on the product type.

5. Replacement Policy

  • If eligible, a replacement will be provided within 1 working day, subject to product availability.

  • If the replacement product is unavailable, a refund will be initiated.

6. Refund Policy

  • Refunds are processed only after the returned product is inspected and approved.

  • Refunds will be issued through the original payment method.

  • Refund processing time:

    • 5–7 working days for online payments

    • 3–5 working days for UPI or bank transfers

7. Cancellation Policy

  • Orders can be canceled before dispatch.

  • Once the order is dispatched, cancellations are not accepted.

8. Damaged or Missing Items

  • Customers must report damaged or missing items at the time of delivery or within 24 hours.

  • Claims reported after this period may not be accepted.

9. Customer Responsibilities

  • Customers are requested to check products at the time of delivery.

  • Please ensure correct contact and address details to avoid delivery issues.

10. Policy Updates

This policy may be updated from time to time without prior notice. Customers are advised to review this page periodically.

11. Contact Support

For any questions regarding refunds or returns, please contact our support team during store working hours (8:00 AM – 8:00 PM).